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Facebook Connection and Exclusion Targeting

With the fifth and final instalment in our Core Audience mini-series, we cover the importance of Connection and Exclusion Targeting Parameters.

If you’re yet to, please read our previous articles in this series on;

  1. Core Audiences
  2. Demographic Targeting
  3. Interest Targeting
  4. Behavioural Targeting

If you have already, then let’s get stuck into this final post.

What Is Connection Targeting?

Within your Core Audience, you’re able to specify whether you’d like to target people based on an existing relationship that they may already have with your page, app or event. 

Whether you’re utilising the Page, App or Event Functionality, you have three options that you can choose to add to your Core Audience:

  1. People who like your page, use your app or are going to your event
  2. Friends of people who like your page, have used your app or are attending your event
  3. Exclude people who like your page, have used your app or are attending your event.

These options allow you to add more specific and tailored messaging to your campaigns based on the relationship that the target audience has with your Page, App or Event.

This parameter allows you to put up-sell, retention or referral-based marketing messages in front of those with an existing relationship with your business.

For those who are friends of those who like your page, use your app or are attending your event, you can leverage the existing relationship that their friend has with your business as a piece of “social proof” to establish a relationship with them. 

This option is perfect for top of the funnel campaigns where you’re looking to elicit a low commitment action like an email sign up, content download or low-value sale.

Finally being able to exclude those who like your page, use your app or are attending your event allows you to ensure that your campaigns are only reaching new audiences; those who are yet to establish a social relationship with your brand or business. 

Utilise this crucial targeting parameter for introductory offers or awareness-based campaigns designed to introduce your brand or business to a new audience.

What Is Exclusion Targeting?

When it comes to finding your ideal target audience on Facebook or Instagram, it is just as important to identify who your DO NOT want as part of your Core Audience as it is to specify who you DO.

Enter Exclusion Targeting.

Exclusion targeting allows you to specify the demographic, interest or behavioural parameters that you want to ensure ARE NOT part of your Core Audience. Say you’re offering a training course designed to help Small Business Owners get up to speed with the latest digital technologies.

Your ideal target audience may be found within the Small Business Owner Behavioural Targeting parameter however you’ll want to EXCLUDE any Early Technology Adopters from your Core Audience. 

Similarly, by utilising Narrow Targeting (an alternative to exclusion targeting), you’re able to use multiple targeting parameters that your Core Audience MUST HAVE, rather than either-or.

Rather than targeting people who are interested in either clothing or online shopping, you can target audience members who are interested in BOTH to develop a Core Audience which is likely to complete a clothing purchase online.

In Summary

We’ve covered quite a bit of detail over the past 5 posts, so let’s bring it all together.

The key things to keep in mind when it comes to using Core Audience Targeting are:

  1. Core Audiences allow us to access data that has been explicitly provided to Facebook, i.e. data Facebook acquiries via our use of the platform and data from Facebook’s third-party data providers.
  2. When it comes to developing your Core Audiences, it’s not so much about where your Target Audience COULD be but finding the interests and identifiers that ONLY they would be part of. 
  3. In many ways, it’s just as important to identify who you DO NOT want as part of your Core Audience as it is to specify who you DO.
  4. Make sure that you’re A/B testing audiences and adding additional targeting parameters to ensure accuracy across multiple Core Audiences.
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Is Social Media Effective For B2B Companies?

In this article, we tackle a common misconception head first:

Social media advertising is ineffective for B2B companies

If you believe this myth, hopefully, we can change your mind with this article.

And We’re Not Alone!

Now, before you start thinking “of course this bloke is going to tell us social media works for b2b companies, he runs a social agency” it’s worth pointing out that it’s not just us who believe this!

In a recent study, which I will link to in the post that goes along with this video, a whopping 87 per cent of B2B marketers have suggested that they use social media as a critical part of their marketing strategy. 

Whilst LinkedIn is, perhaps understandably, the most popular platform, with 89% of marketers utilising it, it isn’t just LinkedIn – with Facebook at 88% usage and Twitter at 83% usage in the mix too.

Still A Non-Believer?

Regardless, if your mindset is still that social does not work for B2B companies, then you’re not alone.

We regularly have conversations with clients and prospects who have the same mindset. Some are companies that have both commercial and residential arms which for some reason, despite us generating residential leads for them, incorrectly believe we can’t generate commercial leads using social.

Social Media for B2B

Whilst I understand their hesitation, social media platforms have grown well beyond just selfies and cat videos. 

Successfully using social media for B2B is primarily about two things:

  1. Education of your prospects
  2. The positioning of your company

The strategy itself does not change that much between B2C and B2B businesses.

The basic strategy, which I’m about to oversimplify massively, still stands, which is;

  1. Define your ideal buyer persona
  2. Decipher their pain points
  3. Develop content to educate them on how your business solves these pain points
  4. Position your company as the best possible solution out there

Now whilst there are undoubtedly differences in tactical execution, if you do everything I just mentioned, it doesn’t matter whether it is B2B or B2C, your social media advertising will be successful. 

It will be successful in driving impressions, content engagement and leads for your business.

Social Media Is A Cog In The Wheel

Importantly, social media advertising is just one part of the marketing strategy and a much larger sale process.

Unfortunately, it doesn’t do it all.

In a previous article ‘Social Media Does Not Make You Sales‘ we explained just that. Social media can give you impressions, engagement and leads, but it doesn’t magically put money in the bank.

More often than not, you will require lead nurturing through marketing automation or active management by a sales team to take over the conversion of a social lead. 

Remember – people buy from people.

Additional Reading and Resources

If you’re still sceptical, below I link to additional reading and resources for social media advertising in B2B: